Privacy Policy
Last updated: 20 November 2025
Elfnzgames is fully licensed and regulated in New Zealand. We take your privacy and the security of your personal information extremely seriously.
What information we collect
- Personal details you provide when registering (name, date of birth, address, email, phone number)
- Identity verification documents (required by NZ gambling laws)
- Payment and transaction information
- Your betting and gaming activity
- Technical data (IP address, browser type, device information)
- Communications you send us (emails, live chat transcripts, etc.)
How we use your information
- To verify your age and identity (legal requirement)
- To process deposits, withdrawals, and bets
- To prevent fraud and money laundering
- To provide customer support
- To send you promotions and bonuses (only if you’ve agreed)
- To improve our services and website
- To meet our legal and regulatory obligations
Who we share your information with
- Licensed payment providers and banks
- Identity verification and age-check services
- Fraud prevention agencies
- Regulators and law enforcement (when required by law)
- Trusted service providers who help us run the site (all under strict contracts)
We never sell your personal data to third parties.
Your rights (under New Zealand privacy law)
- Access the personal data we hold about you
- Ask us to correct any inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing at any time
- Lodge a complaint with the New Zealand Privacy Commissioner
Security We use bank-level encryption (256-bit SSL) and store your data in secure New Zealand and EU data centres. All staff are trained in data protection and access is strictly limited.
Retention We keep your information only as long as required by gambling regulations (usually 5–7 years after you close your account).